Knowing your organization’s cultural values is a critical component of providing excellent customer service. If you understand how to provide excellent service, you can deliver it to clients.
At TriCorps, we believe in three guiding principles that shape our culture and ensure that we’re delivering world-class service. You may have been a part of training where you’ve heard these discussed or may have heard them from your supervisor.
Our three guiding principles are:
• Do your work with excellence – work hard, look sharp, and be courteous.
• Treat others with respect – treat others (your colleagues and clients) the way you’d want to be treated.
• Give back what you’ve been given – We believe that we’ve been given much, so when we can we want to give back.
These principles have become our “true north” in defining how to take care of each other (the people we work with) and our clients (the people we serve). These define our culture as an organization. At the end of the day, if you can say that you did all three principles, then you know you did your job well.
We have provided a way for all officers to know and articulate who we are, what we do, and our cultural values. You can find these on ehub and we’ll soon send these out to all managers so that you can keep these cards in your pocket if you choose.