Insights

Google Says Phishing Attacks That Target Two Factor Authentication Are on the Rise. Here’s What You Can Do About It

For years, cybersecurity experts have tried to hammer the need for two factor authentication (2FA) into the minds of users. There’s a reason why. It is one of the most fundamental things one can do to protect digital assets. Yet, 2FA is not a panacea, and new phishing techniques show why. Recently Google has identified…

Combating the Internal Threat: Using IT Auditing and Online Surveillance to Fight Data Theft

Organizations spend a fortune purchasing the latest cybersecurity firewalls and intrusion detection systems to protect against external threat actors. Yet, they often neglect one of the greatest threats to their own data: employees. A survey by Biscom highlighted the danger of employee data exfiltration. The survey found: More than 1 in 4 respondents say they…

Customer Service Failure – How to Recover

“Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.” – Seth Godin, American Entrepreneur, Author and Public Speaker Unfortunately, customer service failures are bound to happen, even when you…

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