Knowing your organization’s cultural values is a critical component of providing excellent customer service. If you understand how to provide excellent service, you can deliver it to clients.
At TriCorps, we believe in three key principles that shape our culture and ensure that we’re delivering world-class service. You may have been a part of training where you’ve heard these discussed or may have heard them from your supervisor.
Our three key principles are:
• Do your work with excellence – work hard, look sharp, and be courteous.
• Treat others with respect – treat others (your colleagues and clients) the way you’d want to be treated.
• Give back what you’ve been given – We believe that we’ve been given much, so when we can we want to give back.
These principles have become our “true north” in defining how to take care of each other (the people we work with) and our clients (the people we serve). These define our culture as an organization. At the end of the day, if you can say that you did all three principles, then you know you did your job well.
We have provided a way for all officers to know and articulate who we are, what we do, and our cultural values. You can find these on ehub and we’ll soon send these out to all managers so that you can keep these cards in your pocket if you choose.
Active shooter incidents are becoming more and more frequent in the places we work, learn, worship, shop, and socialize, making it more critical than ever to be prepared.
According to the FBI, 69% of active shooter incidents are over in under 5 minutes, with the average lasting 4.5 minutes. The average police response time to active shooter incidents is six minutes. On average, one person is shot every 15 seconds.
Additionally, research that suggests that when waiting on law enforcement to respond and handle a crisis the average casualty count is 14, but when people are able to take immediate action, the casualties average 2.5.
TriCorps provides active shooter training classes that incorporate a foundation of education on workplace violence indicators, and de-escalation techniques, as well as the deadliest situation – active shooter. These courses are hands-on to better equip your employees for whatever situation may arise.
TriCorps can present active shooter training classes to large or small groups. Our trainers’ extensive knowledge and skills allow us to tailor our presentation to meet the needs of your team and integrate your specific emergency action plan.
After TriCorps’ active shooter training course, your employees will:
In training for active shooter situations, TriCorps trains to remain calm and exercise one of three options: Run, hide, or fight.
Active shooter and workplace violence incidents are often unpredictable and evolve quickly. During the chaos, anyone can play an integral role in mitigating the impacts of an active shooter incident. TriCorps aims to enhance preparedness through a “whole community” approach by providing resources to help you and your company prepare for and respond to an active shooter and workplace violence incident.
If you would like to learn more about Active Shooter Training provided by TriCorps®, please contact us at 1.844.TRICORPS
Security Site Assessments are crucial because there is no one set security plan that fits every organization and every property. If two organizations occupied the exact same building, their security risks would still differ simply because of their industry and operations. Adversely, an organization’s security risks would change if they were located in downtown versus a rural area. A comprehensive security plan must be tailored to consider the organization’s industry risks as well as the location’s risks.
A security site assessment examines and analyzes the actual, perceived or anticipated threats associated with a specific location that may impact normal operations. A Security Site Assessment will help you determine the likelihood and consequences of a security issue or gap, and help you prioritize the appropriate corrective and preventative actions to take.
During an assessment, the physical location will be reviewed by a trained, TriCorps professional. The assessment will:
Site Assessments are also beneficial because many organizations spend money to implement physical security controls, but don’t evaluate them to ensure they are functioning as intended. Security measures are often applied in an inconsistent manner leaving security gaps (e.g., some areas may lack camera coverage or adequate lighting).
The product of TriCorps’ Security Site Assessment is a comprehensive report with concrete, actionable information.
TriCorps uses a Facility Security Level (FSL) matrix that determines what security level is appropriate for the site. Security level I requires a lower level of protection and security level V requires the highest level of protection.
Furthermore, the report includes a breakdown of specific types of threats and their likelihood to affect the facility compared to the likelihood of that event occurring elsewhere. TriCorps then provides recommendations to mitigate risks identified in the assessment.
TriCorps is an integrated security firm, with the capabilities to fill in any physical security, electronic security or cybersecurity gaps identified during an assessment. Call us today at 405.621.9006 to schedule a Security Site Assessment.