Report Writing-it is a crucial aspect of a security officer’s duties, but for some of us who have little to no experience or training in writing reports, how do we make our reports reflect the professionalism we display in every other aspect of our job? This month I have included a few foundational building blocks […]
Category: Training
De-Escalation Tools for Tense Situations
De-escalation refers to the process of calming down a situation or a person who is experiencing intense emotions. It can be a very effective tool in diffusing tense situations to prevent further escalation of conflict or aggression. These are the skills that are proven to assist with De-escalation: 1. Stay Calm and Professional– It can […]
Corporate Office Safety
We often associate workplace injuries with accidents in a manufacturing environment or on job sites where large equipment is used to move heavy materials. But in reality, many accidents occur in the office. As many people return to the office after two years of working remotely, office-related injuries are increasing. Office injuries vary from simple […]
Tips For Severe Weather Safety
Spring is here, which means we must get ready for severe weather events across the country. Consequently, it is important that you revise your normal routine to include checking the weather in your area throughout the day. If you haven’t done it already, be sure to add a weather app to your computer or phone […]
All Things Licensing for Security Officers
At TriCorps, one of our guiding principles is to do our work with excellence. We know excellence is achieved in the details and by working hard and smart. A part of upholding these principles as a security officer for TriCorps is remaining up-to-date with your licensing requirements. Renewing your security license can take time, so […]
Customer Service: Simple Ways to Stand Out
Quality customer service is easy to achieve in the security industry, where it is unfortunately not the standard. Too often in the security industry, we see companies take a reactive approach when they experience a customer service failure instead of being proactive in preventing these issues from ever occurring. We’ll go through three simple ways […]
Cold Weather Safety
While the holiday’s fast approach, conditions on the job and highway are beginning to be more dangerous now than at any other time of the year. As a security officer, working in cold conditions isn’t just uncomfortable, but it can also be hazardous. Frostbite, numbness, dehydration, and hypothermia are real concerns for outdoor weather. So, […]
First Aid for Security Officers
It is a fact that an officer will experience an injury on the job at some point in time. Consequently, it is essential to know and understand some basic guidelines for administering first aid to oneself or an injured coworker. This article identifies important first aid practices that you need to remember. When addressing an […]
Managing Fatigue
Fatigue is defined as extreme tiredness that results in mental and/or physical exhaustion and can hinder an employee’s ability to perform work safely and effectively. Fatigue in the workplace not only impacts a workers’ mental and physical health, but it can also impact the safety of those around them, as well as their capacity to […]
TriCorps’ Customer Service Training
TriCorps truly believes that quality customer service is critical to providing world-class security. We expect our officers to excel at assisting people and doing what they can to help our clients enjoy their experience. TriCorps has carefully crafted a customer service training program that helps set clear and precise expectations and provides the tools necessary for our employees […]