TriCorps truly believes that quality customer service is critical to providing world-class security. We expect our officers to excel at assisting people and doing what they can to help our clients enjoy their experience. TriCorps has carefully crafted a customer service training program that helps set clear and precise expectations and provides the tools necessary for our employees […]
Category: Customer Service
Having a Heart for Service
Hiring employees who are customer-centric is vital to any organization that wants to exceed customer expectations. Employee actions need to be genuine—because delivering service is not just about what people do, but how they do it. The combination of hiring great people who want to provide great customer service with the training that enables them […]
Customer Service Failure – How to Recover
“Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.” – Seth Godin, American Entrepreneur, Author and Public Speaker Unfortunately, customer service failures are bound to happen, even when you […]
Our Commitment to Clients – TriCorps’ Brand Promises
Knowing your organization’s cultural values is a critical component to providing excellent customer service. If you understand how to provide excellent service, you can deliver it to clients. At TriCorps, we believe in three key principles that shape our culture and ensure that we’re delivering world-class service. You may have been a part of a […]