Fatigue is defined as extreme tiredness that results in mental and/or physical exhaustion and can hinder an employee’s ability to perform work safely and effectively. Fatigue in the workplace not only impacts a workers’ mental and physical health, but it can also impact the safety of those around them, as well as their capacity to […]
Category: Training
TriCorps’ Customer Service Training
TriCorps truly believes that quality customer service is critical to providing world-class security. We expect our officers to excel at assisting people and doing what they can to help our clients enjoy their experience. TriCorps has carefully crafted a customer service training program that helps set clear and precise expectations and provides the tools necessary for our employees […]
TriCorps’ Workplace Violence & Active Shooter Training
Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers, and visitors. According to the National Institute for Occupational Safety and Health, […]
Night Shift Safety
According to the Bureau of Labor Statistics, approximately 15 million Americans workers are on a job that requires night shift work. Security officers working the night shift must devote special focus on taking care of their own physical and mental health. Night shift work requires vigilance but can be a very rewarding shift. Some of […]
A Security Officer’s Role in Electronic Access Control
Access control is a vital component for safety in the workplace, however, it can be hard to achieve in an open environment designed to be inviting and easily accessible to employees and customers. Violations of access control can take the forms of tailgating and piggybacking. Tailgating occurs when an unauthorized person slips in through a door […]
Motor Vehicle Safety
According to the National Highway Traffic Safety Administration, there were an estimated 6.3 million police-reported car accidents in the United States in 2015. Motor vehicle crashes are the leading cause of workplace injuries according to the Bureau of Labor Statistics. In 2016, motor vehicle incidents contributed to 40% of all workplace fatalities. Year after year, […]
Having a Heart for Service
Hiring employees who are customer-centric is vital to any organization that wants to exceed customer expectations. Employee actions need to be genuine—because delivering service is not just about what people do, but how they do it. The combination of hiring great people who want to provide great customer service with the training that enables them […]
Heat Stress Safety
Working outdoors in regions with warm climates means hot summer months pose special hazards. It’s imperative to acknowledge the potential hazards that can come with working outdoors in the heat and sun and to take measures to proactively protect yourselves. Heat – The combination of heat and humidity can be a serious health threat during […]
Think Before You Send
The father of a Catholic parish in Ohio recently had to explain to his parishioners how his church had lost $1.75 million. In a letter to his flock, Father Bob Stec explained what had occurred, how overnight, nearly $2 million had disappeared from their coffers. The church had been undergoing renovations and working with a construction company. The church wired […]
Customer Service Failure – How to Recover
“Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.” – Seth Godin, American Entrepreneur, Author and Public Speaker Unfortunately, customer service failures are bound to happen, even when you […]